Yes, it is possible to get a refund from Norwegian Cruise Lines. The amount you can recover depends on how soon you cancel your cruise: more significant amounts are usually lost when you cancel further away from the date of departure, and much smaller amounts or no refunds apply closer to the sailing date; most cancellations will incur some cost of cancellation.
Travellers can request for refunds via email at meareservations@ncl.com. Norwegian Cruise Line Refund processing time is about 3 to 4 weeks. Group passenger policies may differ. Norwegian Cruise Line Payment and Cancellation Policy is subject to change without notice.
The Norwegian cancellation policy depends on the type of fare booked and the particular conditions of the booking, but here are a few bright lines for the cruise line as far as general rules are concerned:
In addition, changes are always subject to alteration with the cruise line's cancellation. The latest information can always be found on the official website.
The amount of time elapsed before the date when a cruise is scheduled to leave determines the level of cancellation charge for a cruise offered by Norwegian Cruise Line:
Days Before Sailing |
Cruise, Cruise Tour, Air, Land and Add-on Cancellation Fee |
Up to 90 Days |
No Charge |
89-75 days |
Deposit |
74-50 days |
25% |
49-29 days |
50% |
28-15 days |
75% |
14 days or less |
100% |
However, NCL allows cancellation of cruises without imposing a penalty if done before the final payment date, usually 120 days before sailing. Canceled dates within this period have a full refund amount of the deposit.
Yes, your cruise may be canceled and eligible for a refund. Under the Norwegian Cruise Line Refund Policy, the amount may vary depending on how far in advance the cruise is canceled. The amount decreases as the departure date approaches, and refunds will be minimal if a cancellation is made near the departure date.
Here are a few of the most essential points to remember when it comes to cancellations and refunds:
1. Cancellation Fees: Norwegian Cruise Line practices a multi staged refund scheme. The greater refund you will receive if cancellation takes place a long time before the cruise date, and if near the departure date, you might find yourself landed in heavy cancellation charges, hence, a lower refund.
2. Cancel for Maximum Refund: The earlier you declare that you will cancel your cruise, the more you maximize your refund. This is important to avoid losses. Be mindful of the cut-off dates, as the closer to your departure date, the more your refund will be reduced.
3. Review your booking details: The cancellation policy for different cruise reservations might differ. Therefore, it is necessary to review and read the cancellation policy carefully in your booking confirmation. When you have doubts or ask for clarification, Line's customer service is typically responsive and provides personalized, direct assistance for the most accurate information.
4. Know about Different Cancellation Scenarios: Other ways around the Cancel policy include travel insurance coverage for out-of-pocket costs if canceled due to unforeseen events.
5. Keep all Documents: All documents related to your bookings and cancellations have to be organized. This will help if any case arises of a dispute regarding the refund process.
These are some points to consider, and with adequate planning, you can make the cancellation process work smoothly and receive an excellent refund for your Norwegian cruise.
To avoid penalties, a cancellation must be made a long time in advance, depending on the cruise line; this would mean a cancellation at least 90 days before sailing will be permitted for refunds. Within this window of cancellations, cruise lines give total refunds. Be sure to check with the cancellation policy for specifics and deadlines. Norwegian Cruise Line's cancellation policy varies according to how far in advance the reservation is canceled. To avoid cancellation fees, cruises must be canceled at least 90 days before departure. If the cruise is canceled, the Peace of Mind scheme gives a full Future Cruise Credit for several alternate situations.
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