How To Request Wheelchair Assistance Malaysia Airlines?

You can add or request the wheelchair service through the following channels: Via our Global Customer Contact Centre on 1300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia) By visiting a Malaysia Airlines Reservation and Ticketing O?ce.

Your flight journey requires helping your grandparents, pregnant wife, kids, or people with physical or visual inabilities since they struggle with walking and performing the required flight duties. Getting wheelchair assistance enables you to help them to move through the airport. The assistance has multiple options, so understanding every approach enables comfortable travel for everyone involved. Several contact methods the airline provides will allow you to procure wheelchair service for yourself. All the mediums through which you can book a wheelchair for the journey will be discussed further to make things convenient and quick for you. 

Ways To Request Wheelchair Assistance After Booking

When during the travel you require Malaysia Airlines wheelchair assistance, then knowing how it can be booked is the most important thing. The airline has several methods that allow you to book assistance quickly and comfortably. All these procedures have been discussed below so you can access the one you find easily: 

On the Phone: Reaching customer executives remains the simplest process for receiving Malaysia Airlines special assistance. Your booking can be supported through reservations for wheelchair assistance by giving the customer executives your booking reference plus your last name. Here is the step-by-step process to reach the airline support by phone:

• Dial 1 (800) 552-9264, the customer service phone number of the Airline.
• The phone system plays an automated system known as IVR, and you must navigate to it.
• Pay full attention to the announced issues since they will direct you to various key options.
• The key that will alert the wheelchair assistant requires your input.
• After forwarding your call, the Assistant will start speaking with you.
• Approach the wheelchair assistance services by giving your ticket information directly to the staff, who will process your booking request.
• You will get a completion confirmation through the contact number you registered.

Manage Booking: The fastest way to request wheelchair assistance is through the Manage Booking platform. The system allows customers to modify bookings after purchase and provides handling functions for all necessary changes. The following steps will help you complete wheelchair assistance requests according to the guidelines below:

• First, you must visit the official website of Malaysia Airlines.
• Users can access the homepage, where they should select Manage Booking.
• To complete the ticket details, you must provide your last name together with your booking reference number. 
• Clicking Manage Booking allows you to open the ticket for review.
• Access the Menu, then select My Bookings from the available options.
• After accessing the Services option, select the wheelchair assistance booking features.
• A payment process follows the assistance booking, which will trigger the order confirmation. 

How To Add Wheelchair Assistance on Malaysia Airlines?

The online and phone procedures to request special assistance have been discussed earlier in this read. You can consider them or just simply get to the help desk at the airport to get Malaysia Airlines wheelchair assistance. You will be required to provide the details of your journey to the executives. Let them know for whom you need a wheelchair, and fill out a form. The airline does not charge money for this service, but you must let them know beforehand so they can arrange the best for you. 

Points to Remember: There are certain things that must be in your knowledge before you book a wheelchair with Malaysia Airlines. These guidelines will enlighten you more accurately and make the process easy and convenient: 

• All necessary information for wheelchair assistance booking should be available to you. 
• The wheelchair service remains available to passengers who care for physically disabled adults or children, seniors, and expectant mothers and families with children. 
• All Airline passengers need to provide early notification about their wheelchair products.
• You need medical certificates when your reasons for wheelchair assistance relate to your health. 
• The wheelchair service can be procured through a request made within 72 hours of your booked departure.
• All flight passengers bringing their own wheelchairs need to check fit before entering the aircraft.

Benefits: You will receive several benefits from having a special assistant for the needy ones during the journey. The list of advantages of having a special assistant at Malaysia Airlines is below for better clarity: 

• The Malaysia Airlines wheelchair assistance team member will support you from start to finish.
• You will find boarding easier because the Assistant will provide help during the flight boarding process.
• People who need wheelchair support will have optimized boarding after finishing all security protocols as well as administrative procedures. 
• You will be given priority in every procedure related to check-in and boarding, so it will be comfortable for you. 
• You can ask for any additional help so they can guide you. 
• Critical check-in services will be provided to you before the boarding stage begins. 

Conclusion

Everything associated with getting a wheelchair with Malaysia Airlines, whether it is guidelines or procedures, has been explained in proper detail. This will enlighten you accurately and make things convenient and quick. Once you are well informed, going through the airline to get a wheelchair for the needy ones will become easy. If you still have any doubts or issues, then you can contact the customer service executive on the phone or simply visit the official website of the airline.